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What is a pickup location?
Pickup locations are simply convenient places where we meet you with your order. An example might be a church, parking lot, etc. Your order confirmation email will have all your pickup location details.
What do I need to bring along to the pickup location?
An order confirmation either printed out or on your phone is helpful although not critical as we do have a copy of your purchase order in your box. You are more than welcome to take your order packed in boxes when you pick up. It is a good idea to bring a cooler if you have more than an hour to go home.
Can I edit my order that I already placed?
Absolutely! But remember to have it finalized before the order deadline because after that you will no longer be able to change your order as our team will already have processed your order. If there is a need after the deadline, you may call or email us for changes and we will do our best to accommodate you.
When will my card be charged?
Your card will NOT be charged WHEN YOU PLACE YOUR ORDER. Since the final cost is occasionally dependent upon the weight of the items ordered, we can't charge your card until we process your order, which will happen within 48 hours from your delivery date (and often the morning of your delivery). We kindly ask that you keep this process in mind when placing your order and make sure there are sufficient funds for the card to be charged at the proper time. Thank you!
Can I order after the deadline?
This is not recommended but since we have a hard time saying no to our loyal customers for an order, you can order over the phone or by email until noon the day after the deadline. If we accept any late orders after noon the day after the order deadline, you will need to pay a late fee of $5 for the inconvenience to our schedule.
How will I know my final amount to pay for the order?
Make sure to check your emails regularly prior to your delivery day. You will receive an email that your order is packed with delivery details. If you are paying by check at time of delivery, (Farm Pick-up Only) simply write this amount on your check made payable to “Hidden Camp Farm.” If you do not get the “Order Packed” email by 10AM on the morning of your delivery day, please contact us immediately!
What happens if I am late to pick up?
This is not a good idea but we understand that things can happen like getting stuck in traffic or other delays. A tip here is to put a reminder on your phone or calendar with the time you need to leave to pick up. Please allow extra time as early is always best. Our drivers have a full schedule and cannot wait at a location after the order pickup time ends. We charge a $25 restocking fee for missed orders unless the exception is made according.
Are your meats 100% grass fed?
Our beef is 100% grass fed and raised on a zero-grain diet. Our additional meat products, which include pork, chicken, duck, and turkey, are pasture raised and receive additional organic feed (also non-gmo ) to complete their diet both during the grazing season and into winter months.
Are all your dairy products raw?
With the exception of our yogurt, our milk products do not receive pasteurization, the method of heating milk to a particular temperature for a set amount of time in order to remove microorganisms. All milk products are crafted using raw milk from Jersey Cows that are 100% grass fed and organic.
Why does raw dairy say not for human consumption?
The New York State Department of Agriculture permits the production and sale of raw milk through approved milk facilities if those facilities perform tests required by current regulations. Based on the NYS's regulatory compliance, Hidden Camp Farm is a fully state inspected and licensed milk facility and permitted to sell raw milk. However, NYS does NOT permit interstate sale of raw milk, and they do NOT permit in-state sale of any raw milk products (i.e. butter or cream), and the USFDA (United States Food & Drug Administration) does NOT recognize raw dairy products as safe. For these reasons, we must label the product accordingly. Label or no label, Hidden Camp Farm does and will always take the necessary steps to educate and inform our customers, and operate with absolute transparency and the highest sanitary standards. You can read on to learn more about raw dairy. Ultimately, the choice to purchase and consume is yours.
Is raw dairy safe?
There are a lot of resources supporting (and not supporting) raw milk production/consumption and we encourage our customers to do as much research as they see fit before purchasing raw dairy with Hidden Camp Farm, especially contacting our team to learn more. This article, written by Sally Fallon, the president of the Weston A Price Foundation, is a great starting point for your research, and explains how “health hazards of raw milk are minimal, especially when produced under clean and careful conditions.” Since Hidden Camp Farm uses natural, organic, and sanitary practices in raising the cows, the risks warned against by pro-pasteurization groups and organizations, are not relevant. If you decide to purchase and consume raw dairy, we can guarantee all of Hidden Camp Farm's raw dairy products have 100% compliance with raw milk regulations that exist at any given time.