CONTACT US
We're happy to help!
NOTICE: We will be closed on Friday, March 29th due to Good Friday, and on Monday, April 1st due to Easter
Email Support
This is the fastest way to get help, and we love helping customers!
Send us a message here or email info@hiddencampfarm.com. We try to respond ASAP but definitely within 12 hours during normal business hours.
Phone Support
Call 518-673-3611
Our office hours are: Monday thru Friday from 8:00am to 5:00pm.
Saturday By Chance Only... ~Sunday Closed.~
If we don't answer the phone during normal office hours, we may be doing field work, tending to our animals or helping a customer. If we can't answer, please leave a message and we will call you back as soon as possible.
This is a landline and we cannot receive text messages
Mailing Address
378 White Road Canajoharie, NY 13317
This is our physical address.
Our farm store is now open Monday - Friday 8 to 5. Saturday 9 to 2. Closed Sunday .
Feel free to stop by at any time during our normal hours!
Common Questions
How do I know if you deliver to my area?
When you create an account with us you will be asked to enter your zip code. This allows you to determine whether you are within our home delivery zone. It will also show you our pickup locations if you are close enough.
I am outside your local delivery area, can I still order? Do you ship?
Yes! If you are outside of our delivery zone or pickup areas, you will still be able to select “Home Delivery” as your option. You will automatically be signed in to receive UPS shipping.
What is a pickup location?
Pickup locations are simply convenient places where we meet you with your order. An example might be a church, parking lot, etc. Your order confirmation email will have all your pickup location details.
What do I need to bring along to the pickup location?
An order confirmation either printed out or on your phone is helpful although not critical as we do have a copy of your finalized invoice in your box. You are more than welcome to take your order packed in boxes when you pick up. It is a good idea to bring a cooler if you have more than an hour to go home.
Can I edit my order that I already placed?
Absolutely! But remember to have it finalized before the order deadline because after that you will no longer be able to change your order as our team will already have packed it up for you. If there is a need after the deadline, you may call or email us for changes and we will do our best to accommodate you.
For more FAQ's, please see our "How It Works" page.
