Can I order after the deadline?
This is not recommended but since we have a hard time saying no to our loyal customers for an order, you can order over the phone or by email until noon the day after the deadline. If we accept any late orders after noon the day after the order deadline, you will need to pay a late fee of $5 for the inconvenience to our schedule.
How will I know my final amount to pay for the order?
Make sure to check your emails regularly prior to your delivery day. You will receive an email that your order is packed with delivery details. If you are paying by check at time of delivery, (Farm Pick-up Only) simply write this amount on your check made payable to “Hidden Camp Farm.” If you do not get the “Order Packed” email by 10AM on the morning of your delivery day, please contact us immediately!
When will my card be charged?
Your card will NOT be charged WHEN YOU PLACE YOUR ORDER. Since the final cost is occasionally dependent upon the weight of the items ordered, we can't charge your card until we process your order, which will happen within 48 hours from your delivery date (and often the morning of your delivery). We kindly ask that you keep this process in mind when placing your order and make sure there are sufficient funds for the card to be charged at the proper time. Thank you!
How do I know if you deliver to my area?
When you create an account with us you will be asked to enter your zip code. This allows you to determine whether you are within our UPS home delivery zone. It will also show you our pickup locations if you are close enough.
How do you package a product when shipping?
For UPS Home Delivery we use foam insulated boxes with frozen gel packs to keep products cold for up to 3 days. Our packages are handled with extreme care by the HCF team. Since we must use UPS Shipping to offer the convenience of Home Delivery, there is a certain point where the handling is simply out of our control and in the hands of UPS personnel. This means there’s a chance there may be the occasional product damage i.e. broken egg. We apologize in advance for any inconvenience that the handling incident may cause and assure you that we will always take the necessary steps to immediately provide a full refund for the affected product.
Can I edit my order that I already placed?
Absolutely! But remember to have it finalized before the order deadline because after that you will no longer be able to change your order as our team will already have processed your order. If there is a need after the deadline, you may call or email us for changes and we will do our best to accommodate you.