We want you to be 100% satisfied
If you are not 100% satisfied with the products that you received within the last 10 days please let us know and we want to make it right with you. We strive to have the best products and customer service possible.
We cannot guarantee that frozen products will arrive solidly frozen but it is very very unlikely that you will receive a product that is spoiled or not consumable. If this does happen we want to know it so that we can do better the next time. We're all just human and we make plenty of mistakes too.
CREDITS, REFUNDS AND REPLACEMENTS
If you have an issue with your order like, spoiled or damaged products we will either refund or store credit you the full product amount. Because food is perishable we cannot take any product back. If you receive products that are spoiled or damaged for whatever reason, you can let us know and we will be sure to credit you. If you can, we would appreciate if you would email us a picture of the spoiled/damaged product (This is not required).
Products that are not spoiled or damaged cannot be fully refunded!
HOW TO REPORT AN ISSUE
1.Get the appropriate information together
a. describe to us how the product arrived and what you don't like about it. If the product is spoiled or damaged upon arrival a picture of how it looked when you opened the box would be appreciated.
c. We will then either refund you for the full product cost, or we can give you store credit, which means the next time you order there will be a credit on you account. (Please specify what method of credit you would prefer)
The best way to report an order problem is to email us at firstname.lastname@example.org or call (518)673-3611 Or fill out the info below
WE VALUE YOUR FEEDBACK!
If you experience something exceptional please give us feedback or leave a review on our website.